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Tech Support and Test Associate

3820 Ventura Drive, Arlington Heights, IL 60004


Role Description:

As a Tech Support and Test Associate, you will work with other talented and experienced developers and engineers from multiple functional teams, learn numerous technologies, and advance your skills while forming great professional and personal relationships. This role is for someone who flourishes in a fast-paced environment, has a strong work ethic, is a clear communicator, and has a passion for technology and innovation.

Main Responsibilities:

  • Learn the technical capabilities of the product portfolio to become proficient with the product line.
  • Troubleshoot issues with customers via phone and email communication.
  • Perform tests on our network-based products and computer software applications.

Required Skills And Experience:

  • Strong communication skills.
  • Ability to work in a team environment.
  • Good analytical and problem-solving skills.
  • Well organized and good at multitasking.
  • Attention to detail.
  • Ability to work within a process-controlled environment.
  • Proficient in working with computer applications like Microsoft Office and Google Docs.
  • Proficient at typing.

Desirable Skills:

  • Experience with computer networks a plus
  • Experience with VoIP/SIP a plus
  • Experience with A/V products a plus

Education Required:

  • Associate degree or equivalent

Company Benefits


  • Medical, dental, and vision
  • Basic life insurance
  • Short term disability
  • Long term disability
  • Employee assistance program
  • Paid vacation and holidays
  • Company matching 401k plan

General Requirements

  • US Citizen (we do military work)
  • Ideally from midwest, or strongly desires to be in the midwest

COVID-19 Considerations

  • We are an essential business and are working in the office. This is an in-office position.

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