As a Tech Support and Test Associate, you will work with other talented and experienced developers and engineers from multiple functional teams, learn numerous technologies, and advance your skills while forming great professional and personal relationships. This role is for someone who flourishes in a fast-paced environment, has a strong work ethic, is a clear communicator, and has a passion for technology and innovation.

• Learn the technical capabilities of the product portfolio to become proficient with the product line.
• Troubleshoot issues with customers via phone and email communication.
• Perform tests on our network-based products and computer software applications.

• Strong communication skills.
• Ability to work in a team environment.
• Good analytical and problem-solving skills.
• Well organized and good at multitasking.
• Attention to detail.
• Ability to work within a process-controlled environment.
• Proficient in working with computer applications like Microsoft Office and Google Docs.
• Proficient at typing.

• Experience with computer networks a plus
• Experience with VoIP/SIP a plus
• Experience with A/V products a plus

• Associate degree or equivalent